Organizations are reaping the rewards of far-reaching efforts to modernize, digitally transform, and innovate amid the rapid changes of our digital era. But despite these efforts, businesses around the world know that there is more work to do.
A newly released Boomi survey, "The State of Modernization, Transformation, and Innovation in the Digital Age," finds that organizations are increasing revenue, reducing operational costs, and boosting productivity while improving customer experiences and satisfaction. And more gains are in the pipeline as these businesses work to capitalize on emerging technologies such as artificial intelligence (AI), Internet of Things (IoT), and blockchain.
“Thanks to modern technology and proven blueprints, early adopters are forging ahead and already reaping the rewards of modernization and transformation, such as improved customer experiences and streamlined operations," the report notes. “Innovation is what will carry them forward and enable the workforce of the future."
Our in-depth report, conducted for Boomi by the IT research firm Vanson Bourne, is based on a survey of more than 1,200 business and IT leaders across 19 countries in North America, Europe, and Asia-Pacific.
Effectively utilizing technology has been the key to transformational success, according to 59 percent of survey respondents. That’s ahead of people and processes, each at 42 percent, and the customer experience, at 41 percent.
Other key trends identified by the survey include:
The survey, however, underscores that organization still face multiple challenges to more quickly and efficiently roll out their modernization, innovation, and transformation programs.
Though modernization, transformation, and innovation have paid dividends in recent years, organizations can’t afford to rest on their laurels. Not when business priorities, drivers of change, and technology needs are rapidly converging, as reflected in our survey.
"Managing those dynamics is a balancing act," the report states. "Organizations need to choose how to invest resources, overcome challenges, and prioritize initiatives. Business and IT leaders have to align on shared objectives to keep up with demand and meet customer expectations for seamless services and stellar experiences."
Learn more about how leading corporations are bringing business and IT together to modernize, transform, and innovate for driving greater organizational speed and agility. Download "The State of Modernization, Transformation, and Innovation in the Digital Age."
The report highlights three key technology focus areas for organizations to build on transformational successes and continue creating the faster, more agile businesses needed today and into the future:
Our survey suggests that organizations are on the right track to executing on those priority areas.
For example, nearly half of respondents rank cloud-based platform as a service (PaaS) and infrastructure as a service (IaaS) among their top transformation-related technology investments. That helps reduce the licensing and upgrade costs of legacy systems, and trims the technical debt that organizations bear to keep older systems running.
Another top technology investment focus is a low-code development platform, which gives developers prepackaged templates and drag-and-drop tools in a visual environment. That speeds development and minimizes IT personnel requirements, because low-code development doesn't require the deeply specialized skills needed with many legacy systems.
As our survey finds, more than half (51 percent) of organizations not currently using low-code development plan to have a low-code platform in place within the next 12 months. Another 27 percent say low-code development is a possibility in the future. Top objectives include accelerating digital transformation (47 percent) and reducing dependency on hard-to-hire technical skills (38 percent).
Half of respondents rank cloud platforms among their top transformation-related technology investments. This helps reduce the licensing and upgrade costs of legacy systems, and trims the technical debt that organizations bear to keep older systems running.
And for data strategies, organizations are ramping up usage of integration platform as a service (iPaaS) technology, which provides ease of use and rapid development to exchange information across systems. That helps accelerate transformation while addressing a shortage of developers with specialized IT skills.
Today, iPaaS is the top approach to data and application integration in North America, at 48 percent of organizations, and in Asia-Pacific, at 43 percent. Europe lags behind, with 31 percent using iPaaS. Globally, 38 percent of organizations today use iPaaS, along with custom development (41 percent), traditional middleware (33 percent), and native application integration (32 percent).
In three years, however, 43 percent of global organizations plan to use iPaaS, more than other integration tools and techniques. That increase aligns with research by Ovum and other IT consultancies that finds iPaaS is by far the fast-growing segment of the integration market.
Vanson Bourne found that a majority of organizations worldwide have either adopted iPaaS or plan to do so in the next three years.
iPaaS is also the top choice for cloud data migration — getting information from legacy on-premises systems into new best-of-breed cloud apps. Nearly one-quarter (24 percent) of organizations use iPaaS, compared to real-time streaming (15 percent), or extract, transform, and load (ETL) or traditional middleware (9 percent). More than a third (36 percent) use a mix of approaches.
"The State of Modernization, Transformation, and Innovation in the Digital Age" is packed with data-driven insights that reflect the current and future state of modernization, transformation, and innovation.
We hope this report provides valuable perspective across peer groups, a snapshot of trends and priorities, and practical guidance on how your organization can make the most of initiatives to modernize, transform, and innovate.
Learn more about how leading corporations are bringing business and IT together to modernize, transform and innovate for driving greater organizational speed and agility. Download "The State of Modernization, Transformation, and Innovation in the Digital Age."