We’ve been coming to grips with the many ramifications of working and learning in the "new normal."
If we are at home, there are challenges of creating a "work fence" that manages kids, pets, and doorbells. And we need to share that precious Wi-Fi access to serve the purposes of our jobs, our classes, and our social lives. If we are returning to our workplace or campus, we are contending with screenings, staggered schedules, working further apart, and even how to eat lunch!
On top of that, whatever we come to understand as the "official" new process could change at a moment’s notice. When this all started, most of us could not imagine how profound this change would be to our lives and to our work, or that it would be more than just temporary. But now most of us can agree that we need to prepare for a long journey not only to a new normal but to an improved normal as well. As they say, "necessity is the mother of invention," and there’s a whole lot of inventing going on right now.
Working from home is clearly a major factor for organizations as well as individuals. One thing we’ve learned is that work from home is not “one and done.”
Melissa Swift, global leader, digital transformation advisory at Korn Ferry, says, “We're now at a stage where there's definitely some attention needed because we might be doing this for a while, and this isn't an emergency situation anymore. So how do we make this really work? Now is the time when the really interesting questions are coming up.”
Meanwhile, Mark Bradley, principal, EY People Advisory Services, says, “This pandemic has put a magnifying glass onto organizations. Things that were good about company culture and the way you work came out stronger. And things that were a struggle only became worse.”
Not too long ago, HR and IT teams were expecting that next generation HR and ticketing software would provide a seamless interface into the diverse processes needed to support things like recruiting, onboarding, benefits administration, network access, equipment provisioning, and more.
Turns out that in most cases, various systems got cobbled together with expensive, custom fixes that were designed for a single purpose. This resulted in discontinuous processes and multiple touchpoints for candidates, workers, and internal teams. Without integration and synchronization these systems became unable to adapt and vulnerable to disruptions. Then, when the unexpected happened, the rigidity and complexity of this approach fell woefully short.
In addition to supercharging work processes with agility, organizations need to deliver a seamless way for people to navigate between work modalities and statuses, whether on site, at home, or both. Also, many organizations have invested heavily in a premium physical workplace experience. Now they will need up their virtual workplace game to attract and retain the best talent.
In our current model of disjointed and siloed engagement it will be a challenge to deliver a premium experience when candidates and employees need to navigate 20 different systems. What we need is automated, optimized work process orchestration. With this approach you create an extensible, agile environment that supports all the required workflows that cross personas, departments, and technologies – delivering a superior worker lifecycle for all. And, you’ll be getting more from your current system investments by complementing vs replacing applications.
It’s hard to see silver linings right now, but the innovative inventions being put in place today will reap serious benefits long-term. In a survey of CFOs conducted by PwC we see some illuminating results, highlighting drivers that will make our organizations stronger. Of special interest in the figure below is how both "Work flexibility" and "Better resiliency and agility" are tied for factors that will most improve the outlook for these companies. These are qualities that we are proud to say are part of the Boomi DNA.
As I see it, this was always the promise of digital transformation. At Boomi, we are working with our customers every day to help them get to this promise faster and with more agility. Not only are we connecting everyone to everything, but we are unifying data and delivering engagements to all the people who need them – wherever they may be working.
To learn more, please visit Work Reimagined and be sure to register to attend our ‘Out Of this World’ event featuring stories of success and inspiration from our customers, partners, leaders, and experts.